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Error Description

Web Error Code

Error CodeDescriptionRecommended Action
internal_errorInvalid query parametersVerify request parameters and format
invalid_sitekeySite key is invalidConfirm the correct site key is being used
network_errorNetwork connection issueCheck network connectivity
request_timeoutRequest timed outRetry request or check network stability
forbiddenPolicy violation triggeredWait before retrying
verification_expiredChallenge session expiredRefresh and restart verification

Server Error Code

Action "-" usually means that the cause of this error has nothing to do with you. It may be caused by a forged request or other reasons. You only need to refresh the captcha and ask the client to complete the challenge again.

Error CodeDescriptionAction
decrypt_failparameter decryption failed-
time_invalidtimestamp validation failed-
referer_deniedreferrer access deniedAdjust the site's "Associated Domains" list.
verify_limitverification attempts limit reached-
refresh_limitrefresh attempts limit reached-
no_sitekeysite key not providedCheck and make sure you are using the correct sitekey.
sitekey_invalidinvalid site keyCheck and make sure you are using the correct sitekey.
site_deletedsite has been deletedReplace sitekey with the sitekey of the site that was not deleted.
site_pausedsite has been pausedStart the site or replace the sitekey with the sitekey of the active site.
invalid_runtime_dataruntime data not provided-
no_tnotrace number not found-
tno_invalidinvalid trace number format-
runtime_data_missingruntime data missing-
tno_missingtrace number data missing-
tno_format_errtrace number format error-
tno_mismatchtrace number does not match-
tno_expiredtrace number has expired-
token_errtoken processing failed-
payload_errpayload data corrupted-
payload_usedpayload has been usedThe same response is used for multiple server-side verifications. Beware of replay attacks.
runtime_errsystem execution failurePlease try again later, or you can contact us with your response and sitekey information.